Frequently Asked Questions by Clients

Most Popular Questions

1. Where is my order? When should I expect to receive it?
2. Where is my tracking number?
3. How to cancel and return an order?
4. I’ve received a Damaged, Defective, or Wrong Item, what should I do?

Shipping questions

1. How long does delivery take?
2. Can I change my shipping method?
3. How much shipping cost on iNetVideo.com
4. How much shipping cost on iNetVideo.ca

Questions about Movies

1. What does Region 1, NTSC mean?
2. What should I do if the cover of the movie differs?
3. What should I do if I receive a broken or damaged case?
4. One or more disc(s) from a Boxset don’t work. What should I do?

Questions about Video Games

1. The game I purchased is not compatible/doesn’t load/doesn’t install on my device. What should I do?
2. How do I know if a game is compatible with my region?
3. I have another version of Windows than the one described in the Game System Requirements.
4. What should I do if the cover of the game differs?

Payment

1. What payment options do you accept?

Other Frequently Asked Questions

1. Are your products new and factory sealed?
2. What is the real condition of a “Used” item?
3. Are these items compatible where I live?
4. The movie doesn’t have all the characteristics as mentioned on your listing (titles, subtitles, bonus feature, etc). What should I do?
5. I purchased multiple items and some of them haven’t arrived yet. What should I do?
6. What if my address has changed?
7. My coupon code doesn’t work. What should I do?
8. When will the refund appear on my account/credit card?